Privacy policy

Moobelo Privacy Policy

Last Updated: May 22, 2025

1. Introduction

This Privacy Policy explains how MOOBELO ("we," "us," or "our") collects, uses, and protects your personal information when you:

  • Visit moobelo.com (the "Site"),

  • Make a purchase or use our services,

  • Contact our team.

By using our Site, you agree to this policy.

2. What We Collect

We collect information to provide and improve our services:

A. Information You Provide

  • Contact Details: Name, email, phone, shipping/billing address.

  • Order Details: Payment info (processed securely via Shopify Payments), purchase history.

  • Account Info: Username, password (hashed), security questions.

  • Communications: Emails, chat logs, feedback.

B. Automatic Collection (Cookies & Tracking)

  • Usage Data: IP address, device type, browser, pages visited (via cookies).

  • Analytics: Shopify and Google Analytics to improve our Site.

  • Marketing: Pixels from Facebook/Google to show relevant ads (opt-out available).

C. Third-Party Sources

  • Shopify: Order and payment processing.

  • Shipping Partners: FedEx, UPS for delivery updates.

3. How We Use Your Data

Purpose Legal Basis
Process orders & payments Contract fulfillment
Ship products & handle returns Legitimate interest
Send order updates (email/SMS) Legitimate interest
Prevent fraud & secure accounts Legal obligation
Marketing (with consent) Consent (opt-out anytime)
Improve our website Legitimate interest

4. Data Sharing

We only share your data when necessary:

  • Service Providers: Shopify, payment processors, shipping carriers.

  • Legal Compliance: If required by law (e.g., subpoenas).

  • Business Transfers: Mergers or acquisitions (data remains protected).

We NEVER sell your personal data.

5. Your Rights

Depending on your location (e.g., EU, California), you may:
✅ Access your data.
✅ Correct inaccurate info.
✅ Delete your data (exceptions apply).
✅ Opt out of marketing emails (via unsubscribe link).
✅ Port your data to another service.

To exercise these rights, email contact@moobelo.com.

6. Security & Retention

  • Encryption: SSL/TLS for all transactions.

  • Retention: Data is kept only as long as needed (e.g., orders for tax records).

7. International Transfers

Data may be processed outside your country (e.g., Shopify servers in the U.S.). We use Standard Contractual Clauses (EU) or similar safeguards.

8. Children’s Privacy

Our Site is not for users under 16. We do not knowingly collect their data.

9. Updates & Contact

  • Policy Changes: Posted on this page with a new "Last Updated" date.

  • Questions? Email contact@moobelo.com. or mail:


    MOOBELO
Floor 5, Building A2, Baode Science Park,  
Zhongkai High-tech Zone, Huizhou, Guangdong 516000, China